Mitel - Returns

Online Store Procedures and Policy

Your complete satisfaction is our top priority. If for any reason you are not 100% satisfied with your experience, please let us know. We have a 30 day Hassle Free Return Policy for items in original condition, excluding personalized or customized items, and we work to make the returns process easy.
Return Procedures
If you are not completely satisfied with your order, please cut out and use the label on your packing slip to return your package within 30 days. Choose a return reason and include this slip with the item in your package by the shipper of your choice. Within 10 days of receipt of your return our staff will issue a credit for the products. If you have a defective product, please contact Customer Service for instructions at customerservice@advanced-online.com or 877-471-5410. If you are returning a gift, you must return the gift with the order# or packing slip in order to return the package. We will also need your name, email and phone to contact you. If you need assistance, please contact customerservice@advanced-online.com or 877-471-5410. A 15% restocking fee will be charged to your account for returns for non-defective products. Retail or Public orders will have no stocking fees. Please contact customer service before returning orders larger than $250.00.
Return Policy
We do not offer exchanges. If you would like a different item, please place a new order directly on the web site and return the original product. If you have a defective product, please contact Customer Service for instructions at customerservice@advanced-online.com or 877-471-5410. Stock items may be returned to Advanced-Online within 30 days provided the items have not been used or washed. Defective products may be returned regardless of use or washing. Personalized or Customized items may not be returned unless they are defective. Freight will be credited to your account for defective products only. All returned items will be inspected by our staff and a credit issued within 10 days of receipt of the items. If an item is deemed non-returnable we will make contact directly with you. Printed literature is not eligible to return unless damaged. If you are returning a gift, you must return the gift with the order# or packing slip in order to return the package. We will also need your name, email and phone to contact you. If you need assistance, please contact customerservice@advanced-online.com or 877-471-5410. There will be a 15% restocking fee charged to your account for corporate and employee orders. Retail or Public orders will have no stocking fees. Please contact customer service before returning orders larger than $250.00.

* Apparel:
* Promotional:
* Stationery:
* Children:
* Gift/Award:
* Miscellaneous: